A better way to answer your calls.
Their words, not mine.
LiveAnswer was an answering service. If you ran a business and couldn't sit by the phone all day, their people picked up for you, and this was the software that ran it. Every call landed in one inbox you could go back and read, and the schedules underneath sorted out who got the call and when.
25,000+
Agents
95%
Agents on calls
60 sec
To sign up
24/7
Coverage
Spotlight
Schedules
One of the main things I worked on was the scheduler. It's more complicated than it sounds, because before we could design anything we had to understand how coverage actually works, and that took a lot of research. What we landed on is pretty simple though. There's a default that runs every day, and then overrides that take over when you need them, like for a holiday. Inside those you build shifts, and a shift is really just who to call and in what order.
The default runs every day. Overrides sit on top of it and take over on the dates you give them.
A shift is a window of time and a list of who to call in what order. Do Not Disturb is a shift too, it just doesn't forward anything.
While we're here
Here's more of the work. Take a look around.
